This section describes the terms and conditions for the website www.host-director.com and its services. Our primary service is web hosting, email hosting and domain hosting. Our additional service includes website design and other on-request services.
We suggest you to read through the terms and conditions carefully and understand the facts.
Please click on the check box marked “I accept” if you accept our terms and conditions. Disagreeing with our terms and condition will not allow you to purchase our service. Please agree only if you accept our terms and conditions.
1.2 By purchasing our service, you authorize us to send you newsletter and other product related emails. You should understand that this is the only method we follow to reach our customers to serve them the updates and important information.
2. Information about us
2.1 The www.host-director.com is a hosting service provider based in South Asia. Our holding company is registered in Bangladesh. The Angel Drop Communications Ltd. and the Cue Club Ltd. Are the two companies that run the www.host-director.com business. www.host-direcor.com is an active part of these two companies with a view to cover the different global regions of Europe and Asia. If you require legal company information for any reason, please contact us at [email protected]
2.2 You should understand that www.host-director.com is a reseller of another large hosting service provider JustHost.com. We do not own the physical servers. If any extreme hazard causes any loss to your data, materials or information, we will give our commercial strength to recover it but our source hosting service provider JustHost.com will always be liable for any kind of loss of information, data, file etc. We are not committed with our customers to recover any kind of loss that might cause by any hazard or unexpected events.
3. Your Status
3.1 By purchasing any service from our website you assure the following:
3.2 You have legal rights to enter into binding contracts.
3.3 You are at least 18 years old.
3.4 If you are acting on behalf of a company or other business, you also assure that you personally have the authority to bind that company or business on whose behalf you are placing an order.
4. Order processing and your information
4.1 You must first register an account with us to place an order. Information you provide while registration must me accurate and complete. You agree that we have the right to block your account and from other access to our services and website if we reasonably believe that the information you provided is inaccurate, fake or suspicious. You agree that you authorize us to contact you if we require more information to authenticate your identity. You must not share your user name and password with any parties. You are suggested to contact us immediately if you believe that your account is used by some other parties. Please contact us if you have lost your account information.
4.2 You will have an opportunity to correct your information if you believe its inaccurate before clicking ‘Confirm Order.’ You may wish to correct any information by clicking ‘Modify >>’ when you are on the checkout page.
4.3 The order will only take place in our order processing queue when you pay by PayPal, Debit Card or Credit Card.
4.4 We will provide you the access details of your purchased product only after validating the transaction. It may take up to 96 hours. We will send you the details via email. We will use the email address provided by you during checkout.
4.5 We will send you a copy of invoice via email which will also include your order details and payment information.
4.6 By agreeing with our terms and conditions you accept that we have the right to cancel your order if required. You will not be charged if the order is cancelled.
4.7 Any order placed using voucher codes, gift vouchers and other codes related to any promotion or offer is not refundable.
4.8 We retain the right to cancel any voucher codes, gift vouchers and other codes related to any promotion or offer.
4.9 We may cancel any promotion, offer and price discount any time for any reason.
4.10 We always respect our customers. But we do not guaranty that we will provide any promotional offers even it is requested during any promotional period.
4.11 Any voucher codes, gift vouchers and other codes are not exchangeable with proper money. It shall only be used to purchase our services from www.host-director.com website.
5. Contract between you and us
5.1 After placing an order, we will send you details about your purchase. We will verify the transaction and then we will send you the access details for our service. We may decline to provide our service to you for any reason. In that case you will be notified and we will refund you the money you have paid.
5.2 We will only provide you the services that you confirmed and paid for. The contract will not give you any access to any additional services that are not included with the service you purchased. It will be only possible when you place a confirmed order of a separate purchase of service.
5.3 We do not support automation and auto payment for recurring bills. We will notify you at least 7 days before your contract expiration date. You will have 15 days, counting from the date of contract expiration, to reclaim your account. If we do not hear from you within this period, we will permanently cancel your account and service/s that you may have purchased from us.
6. We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products or services you purchase from companies to whose website we have provided a link on our website will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller.
7. Your / Consumer Rights
7.1 If you have once placed an order and paid for the service, we will protect your order with 15 days money back guaranty. You will have the right to cancel your order within 15 days, beginning on the day after you received the Acceptance Confirmation. It may take up to 30 working days to cancel your order and another 15 working days to refund your money.
8. Price and payment
8.1 The prices of any service may change any time. The prices exclude VAT.
8.2 The total payable amount will be displayed clearly in your Shopping Cart.
8.3 The recurring annual fee may change any time. In such cases, we will notify you at least 7 (Seven) days before the recurring billing date. You may wish to discontinue and cancel your order when the contract renewal date arrives.
8.4 If any service is incorrectly priced and also purchased by you, then we will contact you regarding this. We may reject your order and remove the incorrect service and price from our website. The money will be refunded within 20 days in that case.
8.5 We are under no obligation to provide the Services to you at the incorrect (lower) price, even after we have sent you an Acceptance Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
8.6 You must pay through PayPal, Debit Card or Credit Card
8.7 To refund your money, we may use different methods. We may send you cheque, money order or any other method that is convenient for us.
8.8 Any amount relating to refund processing will be deducted from the actual amount you have paid.
9. Quality and standard
9.1 We warranty that we will provide you the service and support through our website which is stated in the product description that you may have purchased.
9.2 We will not take any liabilities for a breach of warranty unless:
9.3 You give written notice of the breach to us through our support ticket system
9.4 We are given a reasonable opportunity to receive, response and investigate your claim
9.5 We will not take any liabilities for a breach of warranty if:
9.6 If you fail to follow instructions given by us
9.7 You manipulate the services without authorization
9.8 Any problem occurs because of misuse
9.9 For any breach of warranty, you will not have any right to claim any amount of money apart from the amount you have paid us for the service/s you may have purchased.
9.10 We have the right to modify any of our services without notifying you. It will not affect any part of your contract. We will contact you, if any changes are required that may affect your contract.
10. Your responsibilities to access our service
10.1 You will be always responsible for making all arrangements that is important for you to access our service. You have to assure that all the people who are accessing our service through your arrangements are not using our service to make any illegal activity, and also you are assuring that they are aware about our terms and conditions.
10.2 You and the people who are using our service/s via your arrangement will always comply with our terms and conditions.
11. Service quality and standards
11.1 We will use our resources to make our service available to you. To do so, we will make reasonable efforts to make sure you get a satisfying service from us. We so not guaranty that you will get hundred per cent up time from our service. Our service may interrupt or error may occur. We will make reasonable efforts to keep the downtime to a minimum. You shall not accuse us for any errors or faults that are not recoverable from our side.
11.2 Service credits are not given for any form of downtime or service unavailability.
12. Exchanging or selling our service
12.1 You will have no right to handover, exchange or sell the IP address/es, service/s that is / are allocated to you. You cannot transfer the service to other parties without written authorization.
12.2 It will be your sole responsibility to protect (from selling, exchanging, transferring, sharing) your account and the service that you may have purchased from us.
13. Back-up your material
13.1 It is solely your responsibility to back-up all your materials, information, data, files and all other things that are related to our hosting service. In the event of loss, damage and removal, we will not provide you any facility that is able to recover your materials.
13.2 We will give reasonable efforts to recover your loss of materials but we do not promise any guaranty. We will not be responsible for any loss, destruction, alteration or disclosure of your Material caused by you or any third party.
14. Hosting service limitations
14.1 All our hosting plans include unlimited bandwidth feature. But You must comply with the following facts while using this feature:
14.2 Your materials must be linked into web pages.
14.3 Email hosting bandwidth must be used for email related data transfers only. We have the right to terminate the service without any notification if we notice any data transfer that is not related with email activity.
14.4 You do not use the hosting service as a back-up for your any materials.
14.5 You must not allow a third party to access or use the Hosting Services.
14.6 The hosting space and bandwidth must follow the “non-file-distribution" manner.
14.7 You must not use our service to facilitate anything that mainly features video downloading, file sharing, file downloading, downloading video and audio, pornography, adult material and anything that relates with any sort of illegal activity.
14.8 There will be a standard limit of bandwidth of twenty-five (25) gigabytes (26,843,545,600 bytes) for per calendar month. If at any point you exceed the limit, we will investigate the issue and varify of your activity against our terms and conditions and we will have the right to terminate your account if you breach any of our terms or conditions.
14.8 You shall always obey the law when using our service. Or we will terminate your account and access to our service.
14.5 You shall follow the local, national or international law or regulation that is applicable to you.
14.6 It is your responsibility to know what law or regulation applies to you.
14.7 You will not use our service to harm or attempt to harm any person or party.
14.8 You will not send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards. See section 5.
14.9 You will not transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (also known as SPAM).
14.10 You knowingly do not transmit any data, send or upload viruses, Trojan horses, time bombs, keystroke logger, spyware, adware or any other harmful materials or computer generated programs that are created to harm people or carry the possibility of harming people.
14.11 You will not use more than 5% (Five per cent) of our hosting processing capacity. Some examples that may cause such issues are: CGI scripts, FTP, PHP or HTTP operations that deliberately force to exceed the processing capacity limit. But it does not mean that you will not use the above programs. We advise you to take careful observation when you run such programs.
14.12 You will not any type of web spider or indexer; including (but not limited to) GoogleCash and AdSpy.
14.13 You will not run any interface or software that allows making web chat network.
14.14 You will not run any bit torrent application, tracker, or client. You may link to legal torrent files off-site, but may not host or store them on our servers.
14.15 You will not participate any file sharing, peer to peer activity.
14.16 You will not run any Gaming servers.
14.17 You do not have right to operate a proxy website or service.
14.18 We reserve the right to delete files or directories that are not web-visible without giving notice to you.
14.19 You shall understand that if you do not take necessary steps, all information, pages, files and other materials may become accessible through search engines that are stored in our hosting server. It is your responsibility to prevent your materials from search engine indexing if you wish to do so.
15. You will always give necessary consent to your web visitors where applicable.
16. Content Standard
16.1 The contents that you transmit, upload or store in our server must:
16.2 Comply with law that is applicable to you.
16.3 Not breach any of national, international, community law and regulations.
16.4 Materials must not contain any of the following:
16.5 Harmful content
16.6 Pornographic content
16.7 Discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
16.8 Infringe any copyright, database right or trade mark of any other person.
16.9 Promote any illegal activity.
16.10 Threatening abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
16.11 Be likely to harass, upset, embarrass, alarm or annoy any other person.
16.12 advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
17. Termination and suspension
17.1 We may terminate or suspend your account if we believe any of our terms or conditions has been breached by you. We will always have the right to investigate and take any decision that may affect permanently or temporarily on your account.
17.2 Failure to comply with our terms and condition may result any of the following:
17.3 Immediate, permanent or temporary cancellation of your account and/or withdrawal of your right to access our hosting service.
17.4 Immediate, permanent or temporary removal of any material that we believe is responsible for breaching our terms and conditions.
17.5 Issue you a warning.
17.6 Further legal action against you.
17.7 Reporting to the law enforcement authority.
17.8 We may take any other necessary legal action which is not disclosed in our terms and conditions.
18. We may revise our terms and conditions any time if we deem it is necessary.
19. Further hosting service limitations
19.1 The mailboxes may automatically delete all the data along with the mailbox / account if any mailboxes have not been accessed for 100 (one hundred) days.
20.1 If problems arise with our hosting service, you can access support through our support ticket service system (See website, click on Customer Support on the menu bar) 24 hours a day, 7 days a week. We will give our effort to solve your problem. You may have to wait up to 48 hours to get a reply or a solution from our support team.
20.2 Our support team will only help you regarding our hosting service. We will not provide coding, programming and script related service unless it is a separate purchasable service purchased by you.
20.3 Our hosting service supports most of the popular scripts and programs. The above terms will not stop you personally installing and using those scripts and programs.
20.4 For domain related support see section 21.
21. Domain service
21.1 The following terms and conditions apply for the domain service:
21.2 We will try to assign you the domain name you request. But we do not guaranty that we will always be successful.
22.3 We will not take any responsibility if the main domain registrar refuse to register the domain name requested by you, or later the main domain registrar suspends or revokes any registration for that domain name.
22.4 We shall not act as your agent behalf of you if any problem arises with your domain name. After receiving the access details for your domain via email, it is solely your responsibility to maintain the domain name, renew the contract, pay recurring bills and follow the terms and condition that the main domain registrar believes to be obeyed by you.
22.5 We are not the domain name registrar. You shall understand that we resell the domain names.
22.6 We shall not provide any customer support for domain names.
22.7 When allocating domain names for you, we will use your email address that is registered with us. Or the email address that you have used during checkout / payment process.
22.8 You shall understand that your private information may appear in the WHO.IS database and in their website.
22.9 You guaranty that you will not use the domain name for any unlawful activity.
22.10 You confirm that you are the owner of the domain name or trademark name that you have requested to be registered.
22.11 You confirm that you are authorized to purchase this domain if you are acting behalf of any party.
22.12 Once the domain name has been registered, you will need to pay recurring bills to renew your contract with the main domain registrar.
23. We will not be responsible for the following types of losses (in each case whether direct, indirect or consequential):
23.1 Loss of income or revenue.
23.2 Loss of business.
23.3 Loss of anticipated savings.
23.4 Loss of profits or contracts.
23.5 Loss of goodwill.
23.6 Loss of software or data.
23.7 Wasted expenditure (such as pay per click advertising costs).
23.8 Wasted management or office time.
24. Any loss due to server downtime also follows the terms and conditions of section 23.
25. Duration of the contract, bills and cancellation
25.1 Duration of the contract depends on the service you have purchased from us. Usually the duration is 1 (one) year for each unit of service.
25.2 If you want to cancel your contract, you shall give us a notice via email at least 14 (Fourteen) days in advance from the date of your contract expiration.
25.3 The monthly price we display in our website is only to demonstrate the cost for each month. You have to pay all your bills annually.
25.4 If you cancel your contract we will permanently delete all your materials from our server.
26. Additional terms
27.1 Additional terms and condition may apply. If so, you will be advised of them at the relevant point.
28.1 The communication will always be electronic. We will contact you mainly via emails. But we may contact you via phone if necessary.
28.2 Our support team does not provide any support via phone. The only media will be emails and support ticket. You can send us support tickets from our website. Click on the ‘Customer Support’ on the menu bar to do so.
28.3 Any communication that that has relation with legal matters shall be in written email format.
29.1 All notices should be submitted by Support Ticket. To do so follow instructions in section 28.2.
29.3 We may give you any other necessary notice if we think it is important.
30. Events that we cannot control
30.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control ("Force Majeure Event").
30.2 You may wish to know more about Force Majeure Event on Wikipedia website: http://en.wikipedia.org/wiki/Force_majeure
31. Our right to vary these terms and conditions
31.1 We have the right to revise and amend these terms and conditions. We may change any part of these terms and conditions with or without notifying you.
31.2 No variation of these terms and conditions shall be valid unless it is in writing and signed on our behalf.
33. Information we may collect from you:
33.1 The information that you have provided during registration by filling up the form on our website.
33.2 The emails you send us.
33.3 We may record the conversation if we contact you via telephone.
33.4 We may ask you for further information and store them in our database.
33.5 The details and contents of support tickets issued by you.
33.6 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
33.7 Details of transactions that you enter during purchase process.
33.8 Details about your visit to our website. We may set cookies in your browser to track how you navigate and use our website. It helps us to make our service better.
33.9 Other details we may collect when you visit our website including, but not limited to, communication data, system data, device information, location data (not precise GPS location), source data and other analytical data that Google Analytics collect.
33.10 We do not completely store your payment information. So any unauthorized access to your money is not possible. We store only the information that is related to the product details and the payment method system. We do not store your 3 (Three) digit card number or PayPal password.
34. Cookies and IP address
34.1 We will collect information about your IP address and computer or device information including browser type, operating system, demographic location and other information that help us investigate our customer behaviour.
34.2 We may set cookies in your browser and it will be saved in whatever storage device you use for your computer. Our cookies are not harmful, though it gives us the opportunity to investigate customer behaviour and we use this information strictly for making our customer experience better.
34.3 By using cookies we mainly count the number of visitor to our website, how they navigate our website, finding out possible problems that customers might face, tracking our marketing promotions and making your shopping experience better by recognizing your identity.
34.5 You may wish to refuse to accept cookies. To do so, please go to your browser settings and disable the option that is responsible for accepting cookies. Different browsers have different ways of disabling cookies. If you find it difficult to do so, please contact your browser’s creator to assist you or you might also find it in their FAQ section.
35 How we store your data
35.1 We store your data mainly in our server. We do scheduled data backup to secure the information. In both sided we have password protected encrypted system that ensures protection.
35.2 You shall understand that internet is not always completely secured. We will not be responsible if there are uncontrollable events, such as hacking and wiping the information. We will give our best technical effort available to protect your information.
36. Disclosure of your information
36.1 If required, we may disclose your information to any law enforcement authority.
36.2 We may disclose your information to our ultimate holding company.
36.3 We may share your information with the present and future parties that is directly joined with our business.
36.4 We may share your information with our partner networks and they might contact you by time to time.
Please contact [email protected] if you have further queries.